Answers to your questions.

We receive and inspect the products your suppliers send to our Houston, Texas facility, repack them in neutral or branded packaging when needed, and handle shipping to your customers.

Once your account is approved, your dashboard shows your personal suite code (e.g. KP1001) and our warehouse address. Create each order in the dashboard first; then, on the supplier site, put your name and the order code on the recipient line (e.g. Ayşe KO-10042) and Unit KP1001 on the address line. The dashboard gives you this address ready to copy.

We receive many packages from different suppliers every day. The order code (KO-…) on the recipient line lets us match your package to the right order the moment it arrives, so it's prepped without delay. A package without an order code is only linked to your account by your suite code and waits until you match it to an order in the dashboard.

Tracking numbers are optional. If you add one, your package is matched to the order as soon as its barcode is scanned. If not, we match it using the order code (KO-…) on the label. If the code can't be read either, the package is linked to your account by your suite code and you'll get a dashboard notification to assign it to your order.

Yes. We fulfill orders for stores on these platforms based on the orders you create in your dashboard. Automatic store integrations aren't available yet; let's talk if you need one.

We can add the logo stickers and thank-you cards you send us in advance to eligible shipments. Producing stickers or cards isn't part of the standard service.

No. The product's own brand, country of origin, and required legal labels always stay on. We only remove items like other sellers' receipts or promo inserts from the shipping packaging.

For eligible packages matched with complete information, we aim to have them ready to ship by the next business day after they arrive. Holidays, problem packages, peak volume, and carrier pickup times can affect this.

Yes. Once the label is created and the package is handed to the carrier, tracking appears in your dashboard and notifications. Final delivery timing depends on the carrier.

Depending on the shipment and its eligibility, we may use USPS, UPS, FedEx, or DHL. The carrier is chosen per shipment.

With the economy rate, delivery usually takes about 3–8 business days depending on the zone and carrier. This is not a delivery guarantee.

We have published DDP rates for Canada, the UK, and Australia. For other destinations, product types, or carrier eligibility, please request a quote.

DDP (Delivered Duty Paid) means import duties and fees are handled on the shipper's side for eligible shipments. Our rates don't include duties or VAT/GST; the actual amount is billed to your account separately.

Some categories, including batteries, liquids, aerosols, perfume, food, and supplements, may be restricted or prohibited. Especially for international shipments, please confirm eligibility with us in advance.

On our current rate card, standard US shipping starts at $8.00, and eligible international DDP shipments start at $11.50. Pricing depends on weight, delivery zone, size, and add-ons.

A $300 opening deposit is added to your account balance, and prep, shipping, and add-on fees are deducted from it. If your balance drops below $50, new orders may be put on hold.

Adding a thank-you card or flyer you provide costs $0.25 per order. Applying a logo sticker is $0.25 per order.

You can top up your balance with Zelle, WorldFirst, PayPal, or a credit card. Card payments include a 3% processing fee. Payment details are confirmed when you get started.

How a remaining balance is refunded when you close your account is set out in your agreement and confirmed in writing.

Yes. Receiving and inspecting a return costs $3.00 per package. Reshipping, storage, or disposal after a return are arranged separately.

Any visible shortage or damage found during inspection is photographed and reported to you; the order is put on hold and we continue based on your instructions.

Use the contact page to share your store name, sales platform, product type, and estimated monthly order volume. WhatsApp: +1 (346) 898-5836 · Email: destek@kprepusa.com.